Shipping Policy

01. Shipping at a Glance

The following information provides a quick overview of the standard shipping service offered by Neverweartwice. Handling time refers to the period required to prepare an order before it is transferred to the shipping carrier. Transit time begins once the package has been dispatched and is moving through the carrier's network.

02. Shipping Rates & Cost

Neverweartwice uses a straightforward flat-rate shipping structure for standard delivery. The standard shipping charge is $6.99 USD.

A flat-rate approach provides customers with a clear shipping cost during checkout without requiring a calculation based on the weight or number of individual fashion items in the order.

The applicable shipping cost is displayed during checkout before payment is completed. Customers should review the order summary and shipping information carefully before submitting an order.

03. Order Processing & Handling

Our standard handling time is 1 business day. During this stage, the order is received, payment is confirmed, the requested items are prepared, the package is assembled, and the shipment is arranged for carrier collection.

The standard order cut-off time is 5:00 PM EST, Monday through Friday. Orders placed after the applicable cut-off time may begin processing on the next business day.

Business days generally refer to Monday through Friday and exclude weekends and applicable public holidays. During periods of increased order volume or unexpected operational circumstances, additional handling time may occasionally be required.

04. Estimated Delivery Timeline

After the order has completed processing and has been handed to the carrier, standard transit is estimated at 2–6 business days. Transit time represents the carrier's transportation period and does not include our handling period.

05. Delivery Services & Carriers

Neverweartwice uses established delivery carriers to transport customer orders. Depending on the destination, package requirements, availability, and operational considerations, your order may be delivered by USPS, UPS, or FedEx.

Customers generally do not need to select a specific carrier unless a particular option is expressly presented during checkout. Neverweartwice may select the carrier that is appropriate for the shipment.

06. Order Tracking

Tracking information is provided after your order has been shipped. The tracking number allows customers to monitor the shipment through the carrier's tracking system and review available delivery updates.

Tracking information may not display movement immediately after a shipping label has been created. There may be a short period between label creation, carrier pickup, and the first physical scan. Customers should allow reasonable time for the carrier's tracking system to update.

07. Shipping Address Requirements

Customers are responsible for providing accurate and complete shipping information during checkout. This includes the recipient's name, street address, apartment or unit number where applicable, city, state, ZIP code, and any other information necessary for successful delivery.

Please carefully review the shipping address before completing your order. Once an order enters processing or has been transferred to a carrier, changes to the delivery address may no longer be possible.

If an order cannot be delivered because the shipping address is incomplete, incorrect, invalid, or insufficient, the carrier may delay delivery or return the package to the sender.

08. Delivery Attempts & Failed Delivery

Delivery attempts are handled according to the procedures of the carrier responsible for the shipment. Depending on the carrier and destination, a delivery may be completed at the address, left in an appropriate location, attempted again, held at a carrier facility, or handled according to the carrier's local procedures.

If a package cannot be delivered because of an incorrect address, insufficient address information, repeated unsuccessful delivery attempts, refusal of delivery, or another recipient-related issue, the package may be returned to the sender.

If your shipment is returned, please contact Neverweartwice at support@neverweartwice.com so that our team can review the shipment status and available options.

09. Shipping Delays

Neverweartwice makes reasonable efforts to process orders within the stated handling period and provide accurate estimated delivery information. However, once a package has been transferred to a carrier, delivery timing may be affected by circumstances outside our direct control.

Potential causes of delivery delays may include severe weather, natural events, transportation interruptions, carrier network congestion, public holidays, unexpected operational issues, address verification, local delivery restrictions, or other events affecting transportation and final-mile delivery.

A tracking delay does not necessarily mean that a package has been lost. Customers should review the latest tracking information and allow reasonable time for additional carrier scans.

10. Lost, Missing & Damaged Packages

If your order appears to be significantly delayed, missing, or marked as delivered but cannot be located, please contact our support team at support@neverweartwice.com.

If tracking shows that a package has been delivered, please first check common delivery locations such as your front entrance, mailbox, parcel area, building reception, garage, or other secure areas around the delivery address. You may also wish to check with household members, neighbors, or building staff where appropriate.

If a package arrives visibly damaged, retain the original packaging and contact us promptly. Photographs of the shipping package, shipping label, and affected merchandise may be requested so that the shipping issue can be reviewed.

Carrier investigations may require information from the recipient. Neverweartwice will review the available order, tracking, and delivery information and communicate the appropriate next steps.

11. Orders Containing Multiple Products

Orders containing products from our Men's Collection, Women's Collection, or Accessories may be packaged together when operationally appropriate.

In some circumstances, products from the same order may be shipped separately due to fulfillment requirements, availability, package characteristics, or carrier handling considerations.

If an order is shipped in multiple packages, individual packages may have separate tracking numbers. Customers should review all available tracking information before reporting an order as incomplete.

12. Weekends & Public Holidays

Standard order handling is calculated using business days. Business days generally refer to Monday through Friday and do not include weekends or applicable public holidays.

Our customer support team is available Monday through Saturday from 8:00 AM to 7:00 PM EST. Customer support availability does not necessarily mean that standard order handling takes place on every support day.

13. Changes to Shipping Information

If you notice an error in your shipping information after placing an order, contact us as soon as possible at support@neverweartwice.com.

We will make reasonable efforts to assist with a correction before the order enters fulfillment or is handed to the carrier. However, shipping information changes cannot be guaranteed after processing or dispatch has begun.

When contacting support, please provide your order number and the corrected shipping information. This helps our team identify the order and review the request efficiently.

14. Example Shipping Timeline

The example below illustrates how the standard handling and transit periods may work together. It is intended only as a general reference and does not represent a guaranteed delivery date.

15. Shipping Support

If you have questions about shipping costs, processing, tracking, delivery status, address information, or a shipment that has not arrived as expected, our customer support team is available to assist.

For existing orders, please include your order number whenever possible. If your question concerns tracking, including the tracking number and the latest carrier status can help our team review the shipment more efficiently.

16. Our Commitment to Clear Delivery Information

At Neverweartwice, we believe customers should have access to clear shipping information before completing a purchase. Our standard shipping structure is designed to make the delivery process easy to understand, with a $6.99 flat shipping rate, a standard 1-business-day handling period, and an estimated 2–6 business-day carrier transit period.

Whether you are shopping from our Men's Collection, Women's Collection, or Accessories selection, we work to prepare orders accurately and coordinate shipment through established delivery services including USPS, UPS, and FedEx.

Tracking information is provided after dispatch so customers can monitor the shipment's progress. While delivery estimates are not guaranteed, we aim to provide transparent information and responsive assistance whenever a shipping issue occurs.

For any shipping-related questions or concerns, please contact us at support@neverweartwice.com. Our customer support hours are 8:00 AM – 7:00 PM EST, Monday through Saturday.

Thank you for choosing Neverweartwice.