Return & Refund Policy
Last updated: October 2026
At Neverweartwice, we want you to feel confident when shopping across our Men's Collection, Women's Collection, and Accessories. If an item does not work out for you, our return process is designed to provide a clear and straightforward way to request a return within the applicable return period.
Eligible products may be returned within 60 days of delivery, provided they meet the return conditions described below. Once an approved return has been received and reviewed, eligible refunds are generally processed within 12 business days.
Neverweartwice does not charge a return processing fee or restocking fee for eligible returns. We encourage customers to review this policy before sending an item back so that the return can be handled as efficiently as possible.
01. Return Policy at a Glance
The following table summarizes the main requirements of the Neverweartwice return and refund process. Customers should review the complete policy below for additional information regarding eligibility, return requests, shipping, refunds, and special circumstances.
| Return Detail | Policy |
|---|---|
| Return Window | 60 days from the date the order is delivered |
| Return Condition | Items should be unused, unworn, unwashed, and in original condition |
| Original Packaging | Should be included when reasonably available |
| Return Processing Fee | No return processing fee |
| Restocking Fee | No restocking fee |
| Refund Processing | Within 12 business days after an eligible return is received and reviewed |
| Refund Method | Generally issued to the original payment method |
Important: The 60-day return period begins from the date the order is delivered. Customers should contact Neverweartwice before sending an eligible return so that the return request and applicable instructions can be reviewed.
02. 60-Day Return Window
Neverweartwice accepts eligible return requests submitted within 60 days from the delivery date of the applicable order.
Customers should contact us as soon as they decide that they would like to return an item. A return request submitted after the 60-day period may not qualify under the standard return policy.
The delivery date is determined using the available shipment tracking information or other reasonable delivery records associated with the order.
| Timeline | Return Eligibility |
|---|---|
| Within 60 days of delivery | Eligible customers may submit a return request, subject to the applicable return conditions. |
| After 60 days | Returns may no longer qualify under the standard return policy. |
03. Return Eligibility Requirements
To help ensure that returned merchandise can be properly inspected and processed, returned items should meet the following conditions.
Unused & Unworn
Items should be unused and unworn except for reasonable inspection or fitting. Products showing signs of use may not qualify for a standard return.
Original Condition
Returned merchandise should remain in its original condition and should not have been altered, washed, damaged, or otherwise modified.
Original Packaging
Customers should include the original packaging, tags, labels, and other included components when reasonably available.
Return Within 60 Days
The return request must fall within the 60-day return period calculated from the delivery date.
Returns that do not satisfy the applicable conditions may require additional review. Neverweartwice will communicate the outcome of the review when a returned item cannot be accepted under the standard return policy.
04. Items That May Not Qualify for Return
Certain merchandise may not qualify for return when it has been used, altered, damaged after delivery, washed, or otherwise placed in a condition that prevents it from being resold.
- Items that have been worn beyond reasonable fitting or inspection.
- Items that have been washed, cleaned, dyed, altered, or modified.
- Products that have been damaged after delivery due to improper handling or use.
- Items missing essential original tags, labels, or components where those materials are necessary for return processing.
- Returns submitted outside the standard 60-day return period.
- Merchandise returned without sufficient order information to identify the purchase.
If you are unsure whether an item qualifies for return, please contact our support team before shipping the product back.
05. How to Request a Return
Please contact Neverweartwice before sending merchandise back. This allows our team to review the order details and provide the appropriate return instructions.
Email our support team at support@neverweartwice.com with your order information and return request.
Tell us which item you wish to return and, when applicable, the reason for the return.
If the return is eligible, follow the return instructions provided by our support team.
Send the eligible item according to the provided instructions. The returned merchandise will then be reviewed.
06. Return Shipping
Customers should contact Neverweartwice before arranging a return shipment. Return shipping instructions may depend on the reason for the return and the circumstances surrounding the order.
We do not charge a return processing fee or restocking fee for eligible returns. Any specific shipping arrangements or instructions will be communicated by our support team during the return process.
Customers should package returned merchandise carefully to help prevent damage during transportation. Keeping the shipment receipt or tracking information is recommended until the return has been received and processed.
07. Returns for Incorrect, Damaged, or Defective Items
If you receive an item that is incorrect, arrives damaged, or appears to have a manufacturing defect, please contact us as soon as possible after delivery.
When reporting an issue, please include your order number and a clear description of the problem. Photographs may also be requested to help our team understand the condition of the merchandise and determine the appropriate resolution.
For damaged or incorrect orders: Please contact us before returning the merchandise. Do not dispose of the product or original packaging until our support team has reviewed the issue and provided further instructions.
08. Refund Processing
Once an eligible returned item has been received and reviewed, Neverweartwice generally processes the applicable refund within 12 business days.
The refund is generally issued to the original payment method used for the purchase. After we initiate the refund, the time required for the funds to appear in the customer's account may vary depending on the payment provider or financial institution.
| Refund Stage | Estimated Timing |
|---|---|
| Return Shipment | Customer sends the approved return according to the provided instructions. |
| Return Received | Returned merchandise arrives and enters the review process. |
| Return Review | Item condition and return eligibility are reviewed. |
| Refund Processing | Eligible refunds are generally processed within 12 business days after receipt and review. |
| Bank / Payment Provider | Additional posting time may apply after the refund is issued. |
09. Refund Amounts & Fees
Neverweartwice does not charge a return processing fee or restocking fee for eligible returns.
The amount refunded may depend on the products included in the approved return and the circumstances of the return. Any applicable adjustment will be communicated as part of the return review.
Once a refund has been initiated, the customer's payment provider or financial institution may require additional processing time before the funds appear in the account. This timing is outside the direct control of Neverweartwice.
10. Original Payment Method
Eligible refunds are generally returned to the original payment method used when the order was placed. This helps maintain a clear connection between the original transaction and the refund.
If the original payment method is no longer available or there is another issue preventing the standard refund method from being used, please contact our support team so that the situation can be reviewed.
Neverweartwice cannot control the exact time required by a bank, card issuer, payment provider, or other financial institution to post a completed refund to the customer's account.
11. Exchanges
Our standard return process is intended primarily for eligible returns and refunds. If you would like a different size, color, style, or product, please contact our support team before sending your item back.
Depending on inventory availability and the circumstances of the request, our team can explain the available options. Product availability may change between the original purchase date and the date of the return request.
12. Multiple Items in One Return
If you are returning multiple eligible products from the same order, please include the relevant order information so that each item can be properly identified during processing.
Items may be reviewed individually according to their condition and eligibility. If certain products qualify while others do not, the applicable refund may be processed only for the eligible merchandise.
13. Return Packaging & Shipment Tracking
Customers should package return merchandise securely to reduce the possibility of damage during transportation. Whenever possible, use suitable protective packaging that helps keep the products in their original condition.
We recommend keeping the return shipment receipt and tracking information until the return has been received and your refund has been processed.
If tracking confirms that the return shipment was delivered but the return has not yet been processed, please allow reasonable time for the package to enter our return handling process before contacting support.
14. Return Review Process
Once a returned package is received, the merchandise is reviewed to confirm that it meets the applicable return conditions. This review may include checking the item's overall condition, signs of wear or use, tags and labels, packaging, and other relevant details.
If the returned item meets the applicable requirements, the eligible refund will proceed through our standard refund process. Refunds are generally processed within 12 business days after the return has been received and reviewed.
If an item does not satisfy the applicable return requirements, our support team may contact the customer regarding the return status and available next steps.
15. Return & Refund Timeline
The following timeline provides a simple overview of how an eligible return generally moves through the process.
| Stage | Expected Timing |
|---|---|
| Order Delivered | Day 0 begins the 60-day return eligibility period. |
| Return Request | Customer contacts Neverweartwice within the 60-day return window. |
| Return Shipment | Customer sends the eligible merchandise according to the provided return instructions. |
| Return Received | Returned merchandise enters the review process. |
| Refund Processing | Eligible refund is generally processed within 12 business days after receipt and review. |
| Payment Provider Posting | Additional processing time may apply depending on the payment provider or financial institution. |
16. Customer Responsibilities
To help the return process move smoothly, customers are responsible for providing accurate order information and following the return instructions provided by Neverweartwice.
- Submit the return request within the applicable 60-day return period.
- Provide the correct order number and product information when contacting support.
- Keep returned merchandise in appropriate condition before shipment.
- Package the return securely to help prevent transportation damage.
- Keep return shipment tracking information until the return has been received and processed.
- Contact Neverweartwice before sending merchandise back when return instructions are required.
17. Contact Us About a Return
If you would like to request a return, ask about eligibility, report an issue with an item, or check the status of a return or refund, please contact our customer support team.
For existing orders, please include your order number and a clear description of your request. Providing complete information helps our team identify the transaction and review the situation efficiently.
Need Help With a Return?
Contact Neverweartwice before sending a return so our support team can review your request and provide the appropriate instructions.
18. Our Commitment to a Clear Return Experience
Neverweartwice aims to make returns straightforward and transparent. Eligible merchandise may be returned within 60 days of delivery, subject to the conditions described in this policy.
We do not charge a return processing fee or restocking fee for eligible returns. Once an eligible return has been received and reviewed, refunds are generally processed within 12 business days and are normally issued to the original payment method.
Whether you purchased from our Men's Collection, Women's Collection, or Accessories, our customer support team is available to assist with return-related questions and help guide you through the appropriate process.
For assistance, please contact support@neverweartwice.com during our support hours of 8:00 AM – 7:00 PM EST, Monday through Saturday.
Thank you for choosing Neverweartwice.